Precious Little One Number 10 of 16 in Baby Shopping

Terrible! They take your money, give a month long delivery date, then don

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Had awful issues with this company. Preordered an item. The date kept being pushed further and further back when I tried to contact them to resolved the issue/get a refund they did not reply and eventually I managed to get a refund as I was lucky enough to have paid through PayPal so resolved the issue through them

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Absolutely horrendous!!!!!!!!! The most awful customer service experience I have EVER HAD!!! If you buy something they have in stock or in their Grantham warehouse it

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Terrible company to order from, never have the stock and always changed delivery days. No customer service to speak to a person on the phone. Only do email which are slow to answer. Will never use again and advise others to avoid.

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Awful experience buying a nursery set and a mattress. Money was pending being taken from my account due to be sent to.them. No confirmation email was ever received. I got in touch immediately after and was advised they had no order. I then called my bank and was advised the money was indeed on the way to them so there had to have been an order. I advised the bank that PLO were saying there was no order. The bank then provided me with an authorisation code to enable them to find the order. I emailed PLO this information and was again told there was no order. I called the bank again and they confirmed again there was money pending to them for the amount of the order. Emailed PLO again they asked for all the Information again I had previously sent. The authorisation code and the screen shot of the pending transaction to.them. they were asking for proof despite being given the authorisation code given by my bank. That was the Wednesday and Thursday. I then asked for a complaints procedure and was given and email address so i sent a complaint in 're customer service and services received. Have heard nothing 're my complaint. Again still no confirmation of order. On the Monday I receive a random text message from DHL to say something is being delivered I get in touch again with PLO to ask if this is furniture. Hear nothing. Furniture appears with no mattress. Again no confirmation. I get in touch again to state all of this and am sent an invoice for my purchase. Again comments 're complaint and making a formal complaint are ignored and yet to hear back 're complaint. I leave a review on trust pilot and they reply to that before me with utter nonsense about tracking numbers which haven't been received again ignoring the complant. I then receive am email from them telling to ensure I've checked my junk folder as they've sent confirmation twice. Patronising. Clearly I've been checking my junk folder for nearly a week. They also advise mattress is being delivered today. All in all a horrible experiencen which has caused undue stress which is not healthy when pregnant and they have destroyed what should be exciting and indeed straight forward buying things for a new baby. Have never experienced anything like it. Would not recommend to anyone and would suggest you avoid at all costs. Have never dealt with such an unprofessional behaviour.

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Horrendous company to deal with. Late delivery, non existent customer service and product that arrived was different to what I had seen online!

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I ordered a cot bed a couple of weeks ago and it was incorrect. They sent 2 cot bases instead of a base and a head and floorboard. I tried emailing them for a week to which I kept receiving replies saying they were looking into this for me and after threatening poor reviews they finally got back to me with an answer and decided to tell me that the cot bed I ordered was from a company that had gone into liquidation. Why they couldn't have told me this from the beginning I have no idea as surely they would have known this. I spoke to someone from the company on an online chat on Monday 12th November as they are apparently only an online business now and told them the problem. I had found a replacement cot bed that I wanted that was £40 more than the original. They said once I had made payment they would deliver the new cot and arrange a pick up for the faulty cot bed I had received. I refused to make payment on the basis it had took over a week to get an answer from anyone and for the fact I had been messed around somewhat and there is no phone number to be able to sort this out sooner rather than later. They then said they could only reduce the cot to so much so I would still face paying £12. I paid the £12 towards the new cot bed and was told my new cot bed would be delivered on the Wednesday 14th November and the faulty cot bed collected on the same day but they only have an 8-8 delivery/pick up slot. At around 12pm I decided to do another online chat because I hadn't received my order confirmation for the new cot bed. I asked what time to expect my cot bed and they said that the warehouse had been busy and hadn't been able to get my order out to me today (14/11/18). By this point I am really annoyed because they have already messed me around somewhat and they think it's acceptable to treat a customer the way they have treated me. I asked when I would expect this order and apparently it will be put for delivery on the 15/11/18. They know I am out at work all day that date so when asked what will happen they said they will try a neighbour and if not they will come back the following day which would mean me having to sit in AGAIN with a 12h slot!! The best thing about the whole situation is I am 8 months pregnant and don't really need to be dealing with this stress but they are really stressing me out. I have asked for compensation to which they have said they can't compensate. I have told them I will be leaving appalling reviews wherever they are advertised which they said was ok. And when I told them I would be sending a complaint to the financial ombudsman they said that was also fine.

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Absolutely abysmal customer service, be wary of hidden charges. Would never use again or recommend others to

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So slow to deliver products makes saving money not even worth it.

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