Mothercare Number 9 of 16 in Baby Shopping
One of the more widely used online shops. Better ratings for shopping experience than value for money.
Positive
- Good Shopping Experience
Negative
- Some comments say they can be expensive
"Easy to navigate but often more expensive than other places"
Description
Our vision is to be the leading global retailer for parents and young children.
RSP
Most Helpful Reviews
Not only are the baby products expensive, they're not always of very good quality unfortunately. I've found that some of the exact same products can be cheaper in different stores.
Is this review helpful? (1)
expensive, was a pain no collection time was organise when I used click and collect service
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Reviews (6)
Terrible customer service. Waited weeks for items paid for that said it was in stock only for it to not turn up. No communication about delays or delivery
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Horrendous, we ordered furniture and waited in on the specified delivery day and the order was not delivered. When we complained we were told it was out of stock.
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Terrible. Tried to order two car seats online, there was an error, ended up
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I'd avoid using. Twice I have used Mothercare online and twice it has been an awful experience. Delivery takes a long time but they don't have the courtesy to let you know if there will be a delay or why. First time I received faulty goods. Second time I tried to cancel order because it was taking so long. After numerous weeks/times of contact (me, not them) and lots of back and forth issues were finally resolved. Very very hard work. I'd never use again.......their service is an absolute joke to the point of pure frustration and tearing my hair out/wanting to cry. Not what anybody needs with raging hormones and a newborn!
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Terrible service with delivery had waited nearly 4 weeks for a pram that never turned up and had no choice but to get a refund!
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Confusing
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