Cosatto Number 5 of 14 in Pushchair

Shocking replacement service and style of over substance pram. Would definitely not recommend Cosatto. One of our pram (Giggle Mix) wheels broke within the first 2 months of use. The wheel came away from the pin that connects it to the chassis. Highly dangerous. Now we are still waiting for replacements ordered through the 4-year warranty. It has been 2.5 months. I keep having to ring and are just told a later and later date for replacements to be back in stock. Yet Cosatto continue to sell the pram so there are wheels somewhere! Secondly, we've found the whole travel system looks better than it functions. The pram is ok, but conversion into the pushchair is clunky and you're left with odd pockets of material that gather crud! The car seat mechanisms are stiff, and it's really hard to get on and off the chassis with the adapters. The middle brake is really easy to step on accidentally. Overall - style over substance travel system and meaningless 4-year warranty. Avoid.

Is this review helpful? (0)

I ordered a Wonder in the Black Friday sale. It was advertised as reduced from £1000 to £400 and was clearly listed on the website as including all of the accessories (foot muff, parasol, changing bag), a car seat and a isofix base, so seemed like an absolute bargain, however when it arrived they only sent the pram and carry cot.  I called them straight away and was told that there was a glitch on the website and that what I received was what should have been advertised, that they didn't have any of the missing items in stock and that my options were to keep the incomplete order or return it for a refund.  I arranged to return the items as I was not willing to pay the same amount for a fraction of what I'd ordered, asked for the manager to call me and wrote an email expressing my disgust at such blatant misadvertising. Whilst I appreciate that glitches do happen, the advertised previous price of £1000 was for the entire package, which is completely misleading. They also added the item back onto the website, without the car seat, but still advertising all of the accessories, so it was still being advertised incorrectly after the "glitch" was fixed.  When I managed to speak to the manager (I wasn't given a number to call her so had to wait for the call and wasn't able to call back when I missed her as she called on a private number) I was advised that they weren't able to do anything as they didn't have any of the items in stock. I made several suggestions (none were forthcoming from Cosatto at all!) and eventually we agreed that I would receive a refund for the car seat and the accessories pack would be sent to me (which was suddenly back in stock). In the meantime, I unpacked the pram and realised that practically it wouldn't work in my house so I emailed the Customer Services Manager straight away to ask what to do given that I was awaiting the additional delivery. I did not receive a response (and still have not to this day) so was left with no choice but to wait until the delivery to return the items.  I returned all of the items with DPD and was contacted nearly 2 weeks later to say that they didn't have my payment details and needed me to contact them with my details so they could make the refund payment. No explanation was given as to why they had waited so long before even attempting to refund the money. I explained that I had paid by PayPal and asked that they refund the initial payment, as this meant that the payment would go back onto my credit card. This does not appear to have been the case as the money has now gone onto my PayPal account leaving me with the rigmarole of transferring it back into my account and then onto the card.  I was set on having a Cosatto pram from the beginning of my pregnancy, but can be sure that I now would not touch the company with a barge pole. I cannot believe the amount of stress, hassle and inconvenience that has arisen from what should have been a really exciting purchase.

Is this review helpful? (0)

Brought a complete set pram pushchair car seat. Car seat was ok when our baby was first born for rear facing after three months was to big for seat. Yes you can get spare parts after three months I need a new set of wheels. Hood to small for frame giving a large gap at babies head. Pram cover steams up when raining,no ventilation holes in hood. Appauling quantity,a universal parasol does not fit cosatto due to the shape of the handle,they only make two parasols for certain pushchairs would not recommend.

Is this review helpful? (0)

I had a double stroller which was difficult to steer with both kids in. Very large when folded too.

Is this review helpful? (0)

Easy to put up and down

Is this review helpful? (0)