Online4baby Number 11 of 16 in Online Pregnancy and Baby Shopping

Not one of the more widely used brands. Good all round ratings

Positive

  • One of the best ratings for Value for Money

Negative

"Very competitive pricing compared to leading stores."
Selected Review

Description

Welcome to Red Kite, the friendly nursery specialists that have a great range of all the essential products you will need in the first years.

More Product Information

RSP

283 Ratings

Overall Rating

74
147
48
4
10
Value for Money 4/5
Shopping Experience 4/5
Awareness 1/5
Loyalty 0/5
Popularity 0/5

Most Helpful Reviews

Good bargains. Delivery is quick. Can't fault it. Used it a few times and will use it again

20/08/2016
Value for Money 5/5
Shopping Experience 5/5

Is this review helpful? (1)

You can often get voucher codes which mean the products are excellent value for money.

27/08/2016
Value for Money 5/5
Shopping Experience 4/5

Is this review helpful? (1)

Reviews (76)

Cheap and good quality

06/12/2018
Value for Money 5/5
Shopping Experience 5/5

Is this review helpful? (0)

Fab deals on baby products. They offer bundles at greatly reduced prices and delivery is quick.

22/11/2018
Value for Money 5/5
Shopping Experience 5/5

Is this review helpful? (0)

DO NOT ORDER FROM HERE!!!. THIER DELIVERY SYSTEM IS A JOKE, DONT SHOW UP ON YOUR DESIGNATED DATE AND THEN THEY SEND THINGS DAMAGED. SAY THEY CANT COMPENSATE CAUSE THEY HAVE REFUNDED YOU!

02/11/2018
Value for Money 1/5
Shopping Experience 1/5

Is this review helpful? (0)

AVOID AT ALL COSTS! Told by Helen the customer service manager that they would only issue a refund if a baby had died!!!! Why would you say that to a new mum? Disgusting person and company. DO NOT BUY FROM THEM. I’d been bought a Mee-Go buggy board as a gift from Online4baby. I’d put this together and attached the universal buggy board to my pram (a bugaboo buffalo) I thought this was fitted correctly and went out for a walk with my newborn and 2 year old. After a couple of minutes we encountered our first kerb, going up it the universal buggy board detached itself and my 2 year old went flying backwards. Luckily she wasn’t hurt but after closer inspection of the clips on the board, they don’t fully close around the bar of my pram even with the safety straps tightly secured around the pram I am not confident to use this again for fear it will happen again. I wouldn’t want this to happen on a busy main road for example! I’d been in touch with the person who bought this and they’d been in touch with Online4baby only to be told that because it’s been over 30 days you will not exchange for a different board or refund! It was bought as a gift in plenty of time for my babies arrival. It’s the same as a pram, you would buy it earlier to make sure you have it in time in case baby came early and/or so you are prepared. In my case the board looked like it fitted well and had a practise with it around the house. It was only once I’ve been able to get out of the house and used it on uneven surfaces and kerbs that the problem has arisen. I’d been in touch with the manufacturer and they confirmed from pictures that the universal board will not fit a bugaboo buffalo and was told to contact yourselves to exchange this for the larger board with four wheels, which has a different fitting which I was told would fit my pram. I’d been told how they reacted to the emails sent and how they just dismissed this because it’s been over 30 days since purchased. The emails were rude and unsympathetic. I find this appalling behaviour from a shop selling baby items. I understand they have a 30 day policy but as this supposedly universal board doesn’t fit a very popular pram then I would of assumed they would wave the 30 days policy especially as I’m wanting to exchange for a more expensive product which we would obviously pay the difference! Very disappointing Online4Baby! I hope that this review helps others to use anyone but this company. I’ve read some of the other reviews and the level of customer service is appalling! Again to be told on the phone by Helen that a refund for an item purchased over 30 days ago would only be issued if a baby had died is just disgusting! What a heartless and unsympathetic company.

24/10/2018
Value for Money 1/5
Shopping Experience 1/5

Is this review helpful? (0)

Good prices and service

16/10/2018
Value for Money /5
Shopping Experience 3/5

Is this review helpful? (0)

Reasonable range but seems to focus on certain brands and dealing with out of season stock. Still - great value and reasonable website

29/09/2018
Value for Money 5/5
Shopping Experience 5/5

Is this review helpful? (0)

Great range of products at discounted prices but only while stocks last

22/08/2018
Value for Money 4/5
Shopping Experience 5/5

Is this review helpful? (0)

They have some good competitive prices in comparison to other websites.

05/07/2018
Value for Money 5/5
Shopping Experience 5/5

Is this review helpful? (0)

Got a great deal on a pushchair. Ordering was easy, and it arrived on time. Unfortunately there was an issue with a small piece of plastic being broken, but online4baby sorted it straight away and kept me up to date with information from the supplier.

22/06/2018
Value for Money 5/5
Shopping Experience 5/5

Is this review helpful? (0)

Good choice and competitive prices. A lot of brands to compare too.

22/06/2018
Value for Money 4/5
Shopping Experience 5/5

Is this review helpful? (0)