Mothercare Number 6 of 10 in Baby Shopping
One of the most well known and widely used shops.
Positive
- Good Shopping Experience
- Many positve comments about the wide range
Negative
- Many negative comments about the price
- Some mixed comments about customer service
"Brilliant for all baby items although slightly more expensive then the supermarkets"
Description
Our vision is to be the leading global retailer for parents and young children.
RSP
Reviews (46)
Avoid customer service
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When compared to other places such as Sainsbury
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Expensive and not really any unique point to shopping there
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Not very useful. Bought a few things from here now and disappointed every time. The don't even sell hot water bottles.
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Clothes v expensive for what they are.
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expensive for the quality of what you get. things like buggy / car seats etc often cheaper elsewhere
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Good range in store, ordering not the easiest.
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Poor service in getting maternity bras. Didn't have sizes available that I needed so was 'advised' to buy the next size available which was 3 cup sizes bigger. Awful. Lovely clothes sets but pretty expensive.
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Okay
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Customer service is often very poor. I had a bad experience with bra fitting with a very miserable and unenthusiastic member of staff. I was feeling bad before but felt terrible afterwards. Unorganized and sloppy online ordering process. Items out of stock are simply not delivered, refunds are given but you're not notified about this, just left you assume. Very poor service for a company supplying to the needs of one of the most emotionally charged and stressed out categories of consumer. You would think they would do better or try harder.
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