Mothercare Number 6 of 10 in Baby Shopping

One of the most well known and widely used shops.

Positive

  • Good Shopping Experience
  • Many positve comments about the wide range

Negative

  • Many negative comments about the price
  • Some mixed comments about customer service

"Brilliant for all baby items although slightly more expensive then the supermarkets"
Selected Review

Description

Our vision is to be the leading global retailer for parents and young children.

More Product Information

RSP

2280 Ratings

Overall Rating

625
1011
549
82
13
Value for Money 3/5
Quality 4/5
Awareness 4/5
Loyalty 1/5
Popularity 4/5

Most Helpful Reviews

Beautiful products but more expensive than Tesco

14/08/2016
Value for Money 2/5
Quality /5

Is this review helpful? (1)

Good choice. Overpriced.

24/09/2016
Value for Money 2/5
Quality 3/5

Is this review helpful? (1)

Reviews (46)

Currently showing all 2 star reviews. Reset

Customer service is often very poor. I had a bad experience with bra fitting with a very miserable and unenthusiastic member of staff. I was feeling bad before but felt terrible afterwards. Unorganized and sloppy online ordering process. Items out of stock are simply not delivered, refunds are given but you're not notified about this, just left you assume. Very poor service for a company supplying to the needs of one of the most emotionally charged and stressed out categories of consumer. You would think they would do better or try harder.

28/11/2017
Value for Money 3/5
Quality 3/5

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Staff have been unhelpful, do not rate the pregnancy bra fitting service

16/11/2017
Value for Money 2/5
Quality 2/5

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Mothercare can be expensive and I haven't always been convinced by the service but it's great for the in-store clarks

16/11/2017
Value for Money 2/5
Quality 3/5

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Mothercare can be expensive and I haven't always been convinced by the service but it's great for the in-store clarks

16/11/2017
Value for Money 2/5
Quality 3/5

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Staff have been unhelpful, do not rate the pregnancy bra fitting service

16/11/2017
Value for Money 2/5
Quality 2/5

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Poor quality maternity clothes. Not worth the bother.

13/10/2017
Value for Money 2/5
Quality /5

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Expensive, don

28/09/2017
Value for Money 2/5
Quality 2/5

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Awful service everytime I've been. Got measured for a maternity bra then tried that size on and it wasn't even close. The lady said "just try a few" - well what was the point in being measured?! Ordering online to be delivered in store has never gone smoothly.

18/09/2017
Value for Money 3/5
Quality 2/5

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Poor expensive

16/09/2017
Value for Money 3/5
Quality 2/5

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Not somewhere I often go. I find it overpriced for what you're getting and the range of products is not really to my liking. The only thing that I think is decent is the Little Bird range.

08/09/2017
Value for Money 3/5
Quality /5

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