Precious Little One Number 13 of 16 in Online Pregnancy and Baby Shopping

Not a widely used brand better value for money ratings than for shopping experience.

Positive

  • Good Value for Money

Negative

"good offers"
Selected Review

Description

Through dedication to outstanding customer service and offering highly competitive prices on our 13,000 product lines, PreciousLittleOne has grown to be one of the largest independent nursery retailers in the country.

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RSP

322 Ratings

Overall Rating

103
144
62
5
8
Value for Money 4/5
Shopping Experience 4/5
Awareness 2/5
Loyalty 0/5
Popularity 0/5

Most Helpful Reviews

good offers

01/04/2016
Value for Money 5/5
Shopping Experience 5/5

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Great products, plenty of offers and value for money. Straight onto any dispute you may have over a product.

07/05/2016
Value for Money 5/5
Shopping Experience 5/5

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Reviews (98)

Really good deals on here especially if you

16/12/2018
Value for Money 5/5
Shopping Experience 5/5

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Ordered one item, decent price and delivery was quite quick.

06/12/2018
Value for Money 4/5
Shopping Experience 5/5

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Average price but good quality.

28/11/2018
Value for Money 4/5
Shopping Experience 4/5

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Lots of choice and prices are good

22/11/2018
Value for Money 5/5
Shopping Experience 5/5

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Horrendous company to deal with. Late delivery, non existent customer service and product that arrived was different to what I had seen online!

14/11/2018
Value for Money 1/5
Shopping Experience 1/5

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I ordered a cot bed a couple of weeks ago and it was incorrect. They sent 2 cot bases instead of a base and a head and floorboard. I tried emailing them for a week to which I kept receiving replies saying they were looking into this for me and after threatening poor reviews they finally got back to me with an answer and decided to tell me that the cot bed I ordered was from a company that had gone into liquidation. Why they couldn't have told me this from the beginning I have no idea as surely they would have known this. I spoke to someone from the company on an online chat on Monday 12th November as they are apparently only an online business now and told them the problem. I had found a replacement cot bed that I wanted that was £40 more than the original. They said once I had made payment they would deliver the new cot and arrange a pick up for the faulty cot bed I had received. I refused to make payment on the basis it had took over a week to get an answer from anyone and for the fact I had been messed around somewhat and there is no phone number to be able to sort this out sooner rather than later. They then said they could only reduce the cot to so much so I would still face paying £12. I paid the £12 towards the new cot bed and was told my new cot bed would be delivered on the Wednesday 14th November and the faulty cot bed collected on the same day but they only have an 8-8 delivery/pick up slot. At around 12pm I decided to do another online chat because I hadn't received my order confirmation for the new cot bed. I asked what time to expect my cot bed and they said that the warehouse had been busy and hadn't been able to get my order out to me today (14/11/18). By this point I am really annoyed because they have already messed me around somewhat and they think it's acceptable to treat a customer the way they have treated me. I asked when I would expect this order and apparently it will be put for delivery on the 15/11/18. They know I am out at work all day that date so when asked what will happen they said they will try a neighbour and if not they will come back the following day which would mean me having to sit in AGAIN with a 12h slot!! The best thing about the whole situation is I am 8 months pregnant and don't really need to be dealing with this stress but they are really stressing me out. I have asked for compensation to which they have said they can't compensate. I have told them I will be leaving appalling reviews wherever they are advertised which they said was ok. And when I told them I would be sending a complaint to the financial ombudsman they said that was also fine.

14/11/2018
Value for Money 1/5
Shopping Experience 1/5

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Good discounts and promotions

01/11/2018
Value for Money 4/5
Shopping Experience 4/5

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Very good experience

01/11/2018
Value for Money 4/5
Shopping Experience 4/5

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Good value and website easy to use

29/09/2018
Value for Money 5/5
Shopping Experience 4/5

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I always great deals on here by chance. I recently bought my son a Little Tikes Ride on car that I have been looking for deals on various other sites for a while. And one lucky day I found one on this website for an amazing price and bought it then and there and the delivery was quicker than expected. So in future I will definitely look more on this website for hidden gems.

04/09/2018
Value for Money 5/5
Shopping Experience 5/5

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