Precious Little One Number 9 of 16 in Online Pregnancy and Baby Shopping

Not a widely used brand better value for money ratings than for shopping experience.

Positive

  • Good Value for Money

Negative

"good offers"
Selected Review

Description

Through dedication to outstanding customer service and offering highly competitive prices on our 13,000 product lines, PreciousLittleOne has grown to be one of the largest independent nursery retailers in the country.

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RSP

337 Ratings

Overall Rating

109
150
64
5
9
Value for Money 4/5
Shopping Experience 4/5
Awareness 2/5
Loyalty 0/5
Popularity 0/5

Most Helpful Reviews

good offers

01/04/2016
Value for Money 5/5
Shopping Experience 5/5

Is this review helpful? (1)

Great products, plenty of offers and value for money. Straight onto any dispute you may have over a product.

07/05/2016
Value for Money 5/5
Shopping Experience 5/5

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Reviews (105)

Brilliant service excellent value for money

06/03/2019
Value for Money 5/5
Shopping Experience 5/5

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Unknown

01/03/2019
Value for Money 2/5
Shopping Experience 4/5

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I think I used this site once or maybe twice , loved the stuff I received.

28/02/2019
Value for Money 3/5
Shopping Experience 4/5

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great nursery products

08/02/2019
Value for Money 4/5
Shopping Experience 4/5

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Awful experience buying a nursery set and a mattress. Money was pending being taken from my account due to be sent to.them. No confirmation email was ever received. I got in touch immediately after and was advised they had no order. I then called my bank and was advised the money was indeed on the way to them so there had to have been an order. I advised the bank that PLO were saying there was no order. The bank then provided me with an authorisation code to enable them to find the order. I emailed PLO this information and was again told there was no order. I called the bank again and they confirmed again there was money pending to them for the amount of the order. Emailed PLO again they asked for all the Information again I had previously sent. The authorisation code and the screen shot of the pending transaction to.them. they were asking for proof despite being given the authorisation code given by my bank. That was the Wednesday and Thursday. I then asked for a complaints procedure and was given and email address so i sent a complaint in 're customer service and services received. Have heard nothing 're my complaint. Again still no confirmation of order. On the Monday I receive a random text message from DHL to say something is being delivered I get in touch again with PLO to ask if this is furniture. Hear nothing. Furniture appears with no mattress. Again no confirmation. I get in touch again to state all of this and am sent an invoice for my purchase. Again comments 're complaint and making a formal complaint are ignored and yet to hear back 're complaint. I leave a review on trust pilot and they reply to that before me with utter nonsense about tracking numbers which haven't been received again ignoring the complant. I then receive am email from them telling to ensure I've checked my junk folder as they've sent confirmation twice. Patronising. Clearly I've been checking my junk folder for nearly a week. They also advise mattress is being delivered today. All in all a horrible experiencen which has caused undue stress which is not healthy when pregnant and they have destroyed what should be exciting and indeed straight forward buying things for a new baby. Have never experienced anything like it. Would not recommend to anyone and would suggest you avoid at all costs. Have never dealt with such an unprofessional behaviour.

22/01/2019
Value for Money 1/5
Shopping Experience 1/5

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Cheap value great quilty

09/01/2019
Value for Money 5/5
Shopping Experience 5/5

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Great value for money

29/12/2018
Value for Money 4/5
Shopping Experience 4/5

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Really good deals on here especially if you

16/12/2018
Value for Money 5/5
Shopping Experience 5/5

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Ordered one item, decent price and delivery was quite quick.

06/12/2018
Value for Money 4/5
Shopping Experience 5/5

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Average price but good quality.

28/11/2018
Value for Money 4/5
Shopping Experience 4/5

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